Service&Support-Wenzhou Yineng New Energy Automobile Co., Ltd.

Frequently Asked Questions

Q: What types of chargers are available?: We offer a range of chargers including:
- Residential AC Charger (7kW): For home garages or community parking spaces, safe and convenient.
- Commercial DC Fast Charger (40kW/60kW): Suitable for shopping malls, office buildings, and public parking lots, supporting multiple vehicles simultaneously.
- Highway/Service Area DC Fast Charger (120kW): Provides rapid charging for long-distance travel, ideal for highways and service areas.
- Enterprise/Fleet Heavy Truck Charger (240kW): Meets high-power fast charging needs of logistics fleets and electric heavy-duty trucks

Q: What are the prerequisites for charger installation?: - Power Capacity: Sufficient for the charger’s rated power.
- Site Conditions: Adequate space for vehicle access and safety clearances.
- Circuit Upgrade: High-power chargers may require dedicated meters or electrical lines.
- Infrastructure: Foundation, conduit layout, waterproofing, and collision protection.

Q: Which vehicles and charging protocols are supported?: - Compatible with most electric vehicles including passenger cars and heavy-duty trucks.
- Supports AC slow charging and DC fast charging protocols.
- Compatible with multiple fast-charging standards, including CCS and CHAdeMO, ensuring safe charging for various models.

Q: How is the safety of the chargers ensured?: - Overload protection, lightning protection, leakage protection, and high water-resistance (IP54 ).
- Designed according to international safety standards.
- Commercial and fast chargers include collision protection and emergency shut-off functions.

Q: Do the chargers support remote monitoring and smart management?: - All chargers can be monitored via smart apps or backend systems.
- Features include scheduled charging, real-time status check, power control, fault alerts, and data analytics.
- Enterprise users can manage multiple chargers and optimize fleet operations.

Q: What are the warranty and after-sales services?: - Warranty: 1–3 years for residential/commercial chargers; extended warranty available for heavy-duty fast chargers.
- Services: Maintenance, fault troubleshooting, and software updates.
- Response: Rapid fault response and remote support to ensure uninterrupted charging.

Q: How to choose the appropriate charger power for different scenarios?: - Residential: 7kW AC for daily commuting.
- Commercial Parking: 40–60kW DC for multi-vehicle peak charging.
- Highway/Service Area: 120kW DC for rapid long-distance charging.
- Enterprise/Fleet: 240kW DC for heavy trucks or fleet centralized fast charging.

Q: Can commercial or fleet chargers be managed in batches?: - Yes, supports centralized backend management.
- Features: bulk charging scheduling, real-time monitoring, energy consumption analysis, and reporting.
- Improves efficiency and reduces energy costs for enterprise operations.

Q: What is the typical installation timeline for chargers?: - Residential AC Charger: 1–3 days including site survey, electrical connection, and testing.
- Commercial DC Fast Charger: 1–2 weeks including wiring, installation, and backend setup.
- Highway and Heavy Truck Chargers: 2–4 weeks including foundation, power access, and intelligent management system setup.
- Timelines may vary depending on site and power upgrade requirements.

Q: Do you provide customized charging solutions?: - Yes, we can customize charger power, appearance, payment methods, and management systems.
- We provide turnkey solutions including selection, installation, commissioning, and backend management, suitable for residential, commercial, highway, and enterprise fleet applications.

Service&Support